A good start is half the battle won. The adage is quite true about communication too!
Communication is a dynamic process where one becomes able to share information and ideas meaningfully. The Wikipedia states that, “The process of communication is what allows us to interact with other people; without it, we would be unable to share knowledge or experiences with anything outside of ourselves. Common forms of communication include speaking, writing, gestures, touch and broadcasting.
In a diverse workplace 80% of the problems lie in faulty communications and not in strategic planning or accounting. A verbal miscommunication may cause huge repercussions to an employee as well as the organisation. An employee should be able to freely communicate and understand clearly defined goals, problems and end results. A healthy workplace should encourage verbal and non-verbal interaction in order to nurture a Lean Culture. Improvement in metrics like quality, cost productivity, safety, etc. should be displayed so as to fuel the progress in the organisation.
Breaking the barriers of Communication
However, with data streaming in from all departments it becomes an uphill task to push everybody in the right direction. So how do you involve your people in improving the system every day.
Well, in a Lean workplace, a Communication Board is one of the coolest methods to inform everybody about the situation. It is an essential tool that enables to see and improve upon any given situation. It facilitates matters to be seen from the organizations perspective and thereby reduces the chances of miscommunication. It develops the people’s ability to understand their functions and helps them see how others function. A healthy dose of communication will resolve all your queries. A centrally located Communication Board not only facilitates the daily communication of key variables but stimulates the individuals towards change.
A Communications Board is a means of
The board should be maintained & updated by the entire team. Nevertheless it should be placed at a prominent location with markers and duster kept handy for use. The updates should be noted before the daily meetings by a designated person.
The following charts should find a place on the Board:
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