#
Photos 20-Dec
Lean Retail - World of Titan

Titan is the fifth largest integrated own brand watch manufacturer in the world. Over the last three decades, Titan has expanded into underpenetrated markets and created lifestyle brands across different product categories. Titan is widely known for transforming the watch and jewelry industry in India and for shaping India's retail market by pioneering experiential retail.

 

Sector: Retail

Engagement:  1 year

Workplace:  6 Facilities

Website: https://www.titan.co.in/

 

Objectives:

  • Workplace improvement
  • Improve customer service
  • Standardize the process
  • Cultural change 

 

Problems:

  • Cluttered workplace & less space availability
  • High inventory
  • Long searching time
  • No proper system for billing
  • No proper arrangement for wires (safety problem)

 

Approach:

  • 5 S (world-class cleanliness & orderliness)
  • Kanban (visual ordering)
  • Kaizen for continual improvement
  • Total employee involvement (TEI)
  • Daily meeting with store matrix
  • Lean a weekly action plan

 

 

Outcome:

  • Billing time reduced by 28%
  • Free up space by 42% (effective space utilization)
  • Searching time for the material is reduced by 68%
  • Improve customer satisfaction
  • 3 trollies of waste are sold out worth Rs. 2.5 lakhs
  • Proper tagging/arrangement of wire created workplace safety
  • The place for everything & everything in its place situation created (PEEP)
  • Cultural change through kaizen

Comments / 0

Leave a Reply